The National Cyber Helpline

Terms & CONDITIONS

This document should be read in conjunction with our Privacy Policy and Security Statement.

If you have any queries concerning the Service or your account, you should contact us by emailing support@nationalcyberhelpline.com.

The Cyber Helpline (the'Helpline') is a free telephone helpline service provided by Depositit ('we' or 'us') for you ('you', 'your' or 'caller') and the following terms and conditions ('Terms') shall apply to the relationship between you and us.

If you have been provided the Helpline as a benefit of your insurance, additional terms and conditions may apply to your use of the Helpline. These will be set out in your insurance policy documents. Your use of the Helpline may run in parallel with your insurance policy and may be terminated upon the cancellation of your insurance policy.

The Helpline is open to take calls during normal business hours.

1. The Helpline is only available and free to businesses who can demonstrate that they have been provided with access to the Helpline by way of their insurer, broker, regulatory body or other relevant third party that has specifically arranged for its customers or members to have access to the Helpline.

2. The Helpline covers the following areas:
* Risk evaluation including guidance on network and system vulnerability;
* Advice on monitoring and penetration testing solutions;
* Assesment of testing outcomes;
* Suggestion as to options to combat any vulnerabilities highlighted;
* Crisis management and assistance in the event of your systems being compromised.

3. Callers are requested to be prepared with a concise summary of their enquiry. We will, where possible and appropriate, provide initial basic advice relating to your enquiry on any of the areas covered by the Helpline (as noted in point 2 of these Terms) based on what you tell us. If your enquiry relates to other areas, or if there are other circumstances giving us reason not to give you information (for example, the insurance policy relating to the Helpline is cancelled), we are under no obligation to provide any information or advice.

4. When callers first contact the Helpline, they will be put through to our Helpline reception team who will take down your certain including the nature of the enquiry. They will then then arrange for a callback from an appropriate adviser. Advisors may be appointed third party representatives of the Helpline and will call back when we have had the opportunity to consider your enquiry.

5. We may ask you for information to help us with your enquiry. You must give us information we ask for as soon as possible, and tell us if you think it is not complete or accurate. It is also your responsibility to carry out any action that we suggest you should do. We will not be responsible for anything that happens because you have not done something we suggested you to do promptly.

6. Any information or advice provided through the Helpline is given as a guide only and should not be relied upon as a substitute for more considered advice and/or assistance given in the context of a full assesment of your situation and under a signed agreement with us or one of our appointed third party representatives. In an effort to provide considered advice it may be neccesarry to undertake vulnerability or pentration testing of your systems. Where we believe testing is required, we will tell you. Such testing may incur payment.

7. The diagnostic assesment of any testing undertaken will allow us to provide you with considered advice leading to a formal proposal wihch may include options that you may wish to implement in an effort to more fully protect your systems. We or one of our appointed third party representatives will discuss next steps with you so you can decide if you would like us to assist you further. You are under no obligation to use us for any testing or enter into any agreement with us further to our providing you with any proposal.

8.PAYMENT
If payment is required for testing or for any other work or service ('services') reccomended by us this will be made clear. No testing or any other work or service will be carried out prior to either receiving payment in full or your consenting by way of a signed agreemnt to the terms for the provision of these services. You will be responsible for payment for any services that you have requested be carried out

9. You should contact the Helpline personally and not via a third party. Any information given is provided to and for your benefit alone and not for the benefit of family, friends and other third parties. If you are a consultant or professional adviser, the Helpline does not give information for you to pass on to your clients.

10. Excessive use of the Helpline is not permitted and may result in the service being withdrawn for particular callers. We may withdraw the service if, for example, an excessive number of calls are made or a caller is rude or abusive to our staff. We reserve the right to withdraw the Helpline from you or generally at any time without notice.

11. The Data Protection Act 1998 imposes obligations on us as we will obtain and process personal data relating to you. We are required to inform you that personal data we receive about you or from you about other persons may be processed by us in order to provide a service to you.

12. DISCLAIMER OR WARRANTIES
Whilst we agree to use all reasonable endeavours to maintain the Helpline we give no warranties whatsoever in this regard and your sole remedy in the event that we do not maintain a reasonable service shall be to cease use of the Helpline.

Except as set out expressly in these Terms, we do not make or give any condition, warranty or representation, whether express or implied, arising by statute, common law or otherwise, including but not limited to any implied Terms, warranties or conditions of completeness, accuracy, satisfactory quality, merchantable quality or fitness for a particular purpose or the exercise of reasonable skill and care in relation to the Service, hereunder and all such conditions, warranties or Terms are hereby expressly excluded.

13. LIMITATION OF LIABILITY
Your sole right and exclusive remedy and our exclusive liability in the event of any breach of the Terms, or if you are dissatisfied for any reason with the Helpline or any guidelines or policies, is to cease use of the Helpline and to recover your direct damages up to a maximum of the amount you have paid for any service provided by the Helpline not covered by any seperate signed agreement with us or one of our appointed third parties during the period from the date of commencement of the Term to the date of termination.

This includes any third party services such as the 'Phone Redirect' or other services whereby we have acted in good faith as an introducer between you and the independent companies providing these services - if these companies are unable to provide the services for whatsoever reason our exclusive liability to you is to recover a pro rata apportionment of any funds already paid to us for the relevant service of issue.

We shall not have any other liability whatsoever to you and shall not be liable for any misrepresentation (save where fraudulent) or be liable in contract tort or otherwise for any indirect or consequential loss, loss of revenue, loss of profits, loss of business or goodwill, loss or damage due to corruption of data, loss of opportunity, howsoever caused, which arises out of or in relation to these Terms and/or the provision of the Service.

Nothing in the Terms shall exclude or limit either party's liability for death or personal injury arising from its negligence or that of its servants, agents or employees.

14. INDEMNITY
You agree to defend, indemnify and hold us, our affiliates, contractors, service providers, employees, agents harmless, from and against any and all liabilities, cost and expenses, including reasonable attorneys' fees related to or arising from, any breach by you of the Terms, failure by you to perform your obligations, your use of the Service.

15. GENERAL
These Terms constitute the entire agreement between you and us, superseding any prior oral or other agreements about the Helpline.

Your use of the Helpline after the effective date of a change of the Terms constitutes your continued acceptance of the Terms and service, as amended.

If any provision of these Terms is determined to be invalid, all other provisions remain in force

Failure or delay by either party in enforcing or partially enforcing any provision of these Terms shall not be construed as a waiver of any of its rights under these Terms

Any waiver by either party of any breach of, or any default under, any provision of these Terms by the other shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of these Terms.

These Terms are not intended to and do not confer any rights on any third party under the Contracts (Right of Third Parties) Act 1999.

You should send all written notices relating to the Helpline to: The National Cyber Helpline, 78 York Street, London W1H 1DP, United Kingdom.

GOVERNING LAW
These Terms will be governed by English Law and disputes relating to them will be submitted to the exclusive jurisdiction of the English courts.

Privacy Policy

The National Cyber Helpline is operated by Depositit who are registered under, and abide by the terms of the Data Protection Act 1988.

This privacy statement covers the site www.nationalcyberhelpline.com. This web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices availble and agree to notify you of:

1. What personally identifiable information of yours or third party personally identification is collected from you through the web site
2. The organization collecting the information
3. How the information is used (including the use of cookies)
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control
7. How you can correct any inaccuracies in the information.

The following statement has been produced to demonstrate our solid commitment to privacy. We reserve the right to make any changes we consider necessary to our privacy policy. Should we make any material change to our privacy policy, or if we were to use personally identifiable material in a new manner we will immediately notify by email, all of our registered users who will then have an option to remove their details from our mailing lists so as to not receive any non-essential mailings and/or stop using our service. And if you have already stopped using our service you will not be contacted, nor will your information be used in this new manner. For further details see the opt-out section below.

As part of our services, we collect and process information provided by clients who register with us and use our services ("user information")

To use the service we require you to provide us with certain information, which could inlcude contact information like name, postal and email addresses and/or systems information like computer, software and network details as well as information on how those systems are used and/or financial information like credit card or bank details. Users may update or modify the information held on our database at any time. For details see update user information section below. Please note that no financial information is directly held by us. This is handled by WorldPay and any modification of financial details will need to be carried out via WorldPay.

CONTACT INFORMATION
The contact information collected will be entered into our database and used to provide users with promotional material and details regarding our company and services. Users may optionally request not to receive these mailings from us. For further details see opt-out section below. We will also use this information in connection with the service to enable us to contact the user for billing purposes and for support and advice.

From time to time aggregate demographic and profile data may be processed by us to provide guidance as to potential usage patterns of our users so that we may understand and further continue efforts to improve the service. To this end we will occasionally carry out internal marketing exercises by way of submitting questionnaires to our users for the purpose of gaining insight into our service and the requirements of current and future users. The questionnaire data would be screened against any personally identifiable information. Users may optionally request not to receive any non-essential mailings from us. For further details see opt-out section below.

FINANCIAL INFORMATION
The financial information collected will be used to bill the user in connection with requested services provided by us or our partners and is transmitted using secure SSL encryption. We use WorldPay card services for credit card authorization and all related financial transactions. WorldPay may not use your personally identifiable information for any non-essential purposes. WorldPay's collection of credit information is handled on their website though it is co-branded to look and feel like our site. Go to http://www.worldpay.com for more details.

IP ADDRESSES and LOG FILES
We will use your IP (Internet Protocol) address, your computer's unique identifier for identification purposes, to help with administrative and diagnostic problems that may occur with our own servers and website. It is also used to keep track of the secure connections to our website and for the gathering of broad demographic information.

In addition, like most sites we use log files like browser type, ISP (Internet Service Provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

OPT-OUT
Users have the opportunity to opt-out of receiving any non-essential mailings from us or to no longer subscribe to the service using the following options for removing their information from our database:

1. By sending an e-mail to: support@nationalcyberhelpline.com
2. By writing a letter to: The National Cyber Helpline, 78 York Street, London W1H 1DP, United Kingdom
3. By calling on: +44 (0) 20-7692-1906

UPDATE USER INFORMATION
Users may update or modify the information held on the depositit database at any time using the following methods:

1. By sending an e-mail to: support@nationalcyberhelpline.com
2. By writing a letter to: The National Cyber Helpline, 78 York Street, London W1H 1DP, United Kingdom
3. By calling on: +44 (0) 20-7692-1906

DISCLOSURES
We will only disclose user information to a third party as follows:

1. where specific user information if required to be disclosed by law or where we believe in good faith that such disclosure is necessary to:
   1. comply with the law;
   2. comply with any legal process served on us or the site;
   3. protect and defend our rights and property and that of any of our users or of any of our service partners who assist in providing any of the services associated with the site;
   4. protect the personal safety of any of our users or the general public.
2. to facilitate the assistance given by any of our service partners who provide any of the services associated with the site, where we consider the provision of such services to be primary to the operation of the site. These service partners will not be able to use your personally identifiable information for any non-essential services.
3. to successors in title to our business (or our assets). However, you will be given notice of this change and choice if your personally identifiable information will be used in a new manner (i.e. other than for the service of the site).

YOUR CONSENT
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. A condition of using the services provided by us is the acceptance of the terms of our privacy statement. By using the service you are deemed to have agreed to the terms and conditions of this privacy statement as posted at the time of submitting your personally identifiable information.

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Security Statement

We take security very seriously at The National Cyber Helpline.

PERSONAL INFORMATION
All personal information is maintained in strictest confidence and access to information is restricted within Depositit. For more information please see our Privacy Policy. We use specialist payment service provider WorldPay and as such no credit or debit card payment information is retained by us.

PARTNERS
We expect all of our partners to adhere to the same stringent security demands that we do and as such carry out full due diligence on all third parties that we work with.

PHYISICAL SECURITY
Our servers are sited in at least 2 secure data centres benefiting from full UPS power protection and back up generators with constant monitoring 24 hours a day. All data centres are operationally equipped using water free fire suppressant systems, climate and moisture content control.